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Leadership TrainingText Book for the Course

OBJECTIVES

Good supervisory skills are essential in an organization and can determine the overall performance of your team. Based upon my book, Achieving on Purpose: Your GUIDE to Managerial Success, the following modules can stand alone or be delivered in sequence.

Fundamental Skills of Managing

In this introduction to the management process, emphasis will be placed on the planning and organizing functions of leadership in business.  Participants will learn a model which can be applied to a wide range of supervisory responsibility; then they will practice setting objectives, developing strategies, establishing organizational structure, defining job qualifications, analyzing problems, and making decisions.

Fundamental Skills of Communicating

In this introduction to communication skills, emphasis will be placed on how to construct a clear, correct, concise, and well-considered message.  Participants will learn general communication concepts and how to apply them to public speaking, written, and one-on-one situations.  They will also practice looking for non-verbal clues, listening to understand, and identifying situational barriers to communication.

Selecting and Developing Organizational Talent

The core of this course will be on the staffing function of leadership in business.  These skills include selecting the most qualified candidate for each position, orienting the new hire, training on any job skill deficiencies, and developing the employee for future positions.

Directing Employees Toward Success

The focus of these sessions will be on delegating appropriate responsibilities and authority, coaching employees for success, inspiring desired actions and outcomes, coordinating team efforts (which can be a challenge because of diverse personalities), and resolving conflict.

Managing Change at Work

This course offers a human-systems approach to organizational transformation. The critical skills and knowledge taught in this course are system theory, psychology of habits and attitudes, creative thinking methodology, and project management.  

Managing Performance

The focal point of this course will be on the controlling function of leadership in business.  These skills include developing performance goals and standards, gaining commitment to performance expectations, tracking and evaluating results and taking corrective action if necessary, and motivating employees through performance review.

DURATION

Each workshop is designed to run at least 12 hours which can be delivered in 3 or 6 hour increments.  The entire series is recommended due to the building nature of each session and would be 72 hours in duration.  It is also recommended that the participants' managers or someone designated by management attend a coaching course to assist the students after training.

Samples of feedback from participants:

“Don’s communication and facilitation skills are an excellent example of the principles we learned. He taught the course in an organized fashion that was challenging, interesting, and fun for all of the participants. We thoroughly enjoyed his approach and the experiences that he shared with us... (We) appreciate the value of Don’s efforts.”


Steve Littleson
Hampton General Hospital

"Learned basic skills that can be used in a variety of areas."

"Don made it real, not just a rehearsed, boring class."

"I learned how to approach an employee with performance issues."

"He not only taught the material, he made it come alive. He made me feel like I could go out with confidence to coach my team correctly."

"I liked the general intro to management. I enjoyed the role plays and learned the most from them.